Guests of a luxury hotel in Marrakech have helped it win the title of the world's top hotel for service after posting gushing reviews and giving it top marks for staff that go above and beyond the call of duty.
At the Riad Kheirredine in Morocco, it's not uncommon for hotel staff to insist on escorting their guests into town so they don't get lost. Should they lose their way or need any kind of assistance, guests are also armed with mobile phones and invited to call the hotel day or night.
Every time you leave the premises, you'll be handed a bottle of water to keep hydrated and be greeted with mint tea and pastries upon your return.
It's the sum of these little details that put the hotel at the front of the pack in TripAdvisor's travelers' choice awards for Hotels with Exceptional Service.
With a 99% approval rate from its 792 reviews, the Riad Kheirredine has been given five stars for service by guests.
"Nothing is too much trouble for the staff and everything is done efficiently and with care for their guests," writes one guest from the UK.
"On our first day my partner needed a dentist. Not only did they arrange an appointment but the lovely Elena (who we can't praise enough) accompanied her to and from her appointment. We were given bottles of cold water to take out every day, were greeted with mint tea and pastries every time we came home and provided with good and helpful advice on what we wanted to do while in Marrakech."
According to the ranking, Moroccan hospitality is among the world's best, as three of the top 10 hotels hail from Marrakech.
The top hotels were selected from a shortlist of 1,762 properties in 98 regions.
Individual lists are also available for Africa, Asia, Australia, Canada, the Caribbean, China, Europe, Japan, Mexico, the Middle East, South America, South Pacific, the UK and the US.
Here are the top 10 hotels for exceptional service around the world:
1. Riad Kheirredine, Marrakech, Morocco
2. Hamanasi Adventure and Dive Resort, Hopkins, Belize
3. Akademie Street Boutique Hotel and Guesthouse, Franschhoek, South Africa
4. Riad Noir d'Ivoire, Marrakech, Morocco
5. Hotel Residence Agnes, Prague, Czech Republic
6. Castlewood House, Dingle, Ireland
7. The Dairy Private Luxury Hotel, Queenstown, New Zealand
8. Desert Riviera Hotel, Palm Springs, California, USA
9. La Maison Arabe, Marrakech, Morocco
10. Hotel Villa Steno, Monterosso al Mare, Italy
For the full list visit http://www.tripadvisor.com/TravelersChoice-Service.