A 10-hour United Airlines flight last week from San Francisco to London took off without restocking one important passenger item — toilet paper.
ABC News reported staff improvised and provided cocktail napkins for passengers to use in stalls when the toilet paper ran out and labelled a dispenser so passengers knew why the napkins were in the bathroom.
In a statement, United Airlines said restocking toilet paper for the flight would have delayed departure.
"We apologize to our customers on this flight for the inconvenience and would like the opportunity to welcome them back," the airline said.
Some passengers were outraged, while others were more understanding, ABC News reported.
"You want to get to where you are going and people have alternative plans and connections. They provided a solution," passenger Kelly Ames told the TV station.
United was recently ranked last in an airline quality survey.