An Etihad Airways flight was stuck on the Abu Dhabi tarmac for more than 12 hours, turning a flight to San Francisco into a 28-hour endurance test for passengers, media reported.
Etihad Airways Flight 183 was delayed when fog forced the temporary closure of the Abu Dhabi Airport on Saturday. Passengers complained that they had gone without food when they were stuck on the plane, CBS television affiliate KPIX in San Francisco reported on Saturday.
"Stuck in an @EtihadAirways flight on the ground for 10+ hours. And not allowed to get off. I feel like I'm in a 'Seinfeld' episode," passenger Ravali Reddy tweeted.
Hey @EtihadAirways, I've been sitting on EY 183 in Abu Dhabi for 10 hours now. THIS IS NOT OK. There are kids and seniors on this flight.— Ravali Reddy (@ravaliareddy) January 3, 2015
PSA: Do not fly @EtihadAirways. Horrible service. I can pretty much guarantee that no one on EY 183 today will ever fly with them again.— Ravali Reddy (@ravaliareddy) January 3, 2015
The Boeing 777-300ER finally took off from Abu Dhabi and landed on Saturday evening at San Francisco International Airport after a 16-hour flight.
"Out of every airline, this has been the worst experience in my life," KPIX quoted passenger Vinay Ramakrishna as saying.
Etihad, a flag carrier of the United Arab Emirates, which includes Abu Dhabi, said in a statement on its website that heavy fog had caused service disruptions and 20 flights to be canceled.
"We apologise for the serious inconvenience that these events, which have been beyond our control, have caused," it said.